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What Alexa commands can I use with my dishwasher?

For any command that you ask the dishwasher, you always need to start with "Alexa, ask HomeWhiz". Try these commands to control your dishwasher - Alexa, ask HomeWhiz to:

    • start the dishwasher
    • turn on the dishwasher
    • pause the dishwasher
    • turn off the dishwasher
To check how long your programme has left to run or if it finished - Alexa, ask HomeWhiz:
      • how long is left until the dishwasher programme finishes
      • when my dishes will be finished
      • if my dishwasher's finished
      • if my dishes are done
To set a specific programme:
    • Alexa, ask HomeWhiz to set the dishwasher programme to <insert programme name eg Auto, Eco, Quick&Shine>
    • Alexa, ask HomeWhiz to use <insert programme name eg Auto, Eco, Quick&Shine> on the dishwasher

How do I use Alexa to control my appliances?

First of all you will need an Amazon Alexa device eg Amazon Dot or Echo. Once you have set Alexa up on your wifi, you will then need to download the 'HomeWhiz' skill (from the menu in the Alexa app, select Skills and Games and search for HomeWhiz).

What is HomeWhiz?

HomeWhiz allows you to control your home appliances via mobile devices. With the HomeWhiz mobile application for iOS and Android, you can monitor and control HomeWhiz enabled appliances.

Which products can I control with HomeWhiz?

HomeWhiz is currently compatible with selected home appliances by Grundig and Beko. Through our partnership with the Open Connectivity Foundation we are hoping to add other brands soon.

Can I control my other connected devices with HomeWhiz?

We will continue adding compatible products from several brands to the HomeWhiz portfolio. Stay tuned.

Does it work on Apple and Android devices?

Yes, the HomeWhiz application is available on App Store and Google Play.

Can I control my smart appliances from outside my home?

Whilst you are able to control your HomeWhiz enabled home appliances outside of the home (as long as you're online), we would recommend to only control your appliances when you are in your home.

Is it secure?

Yes, while HomeWhiz-enabled smart appliances are online, they are not directly accessible from the web. All communications with the appliances are carried out through our secure HomeWhiz servers, which use Transport Layer Security (TLS) protocol. TLS is an industry standard for home appliances and also used on websites that allow financial transactions. The connection protocol inside the appliances and our mobile applications have been tested and certified by the VDE Institute and continuous testing is carried out as the application is updated. The appliances also are tested and certified according to legal requirements.

Is it safe for my children?

HomeWhiz smart home systems come with an extra layer of security. At the touch of a button, you can disable HomeWhiz and prevent remote control of your appliances. This might come in handy when your child borrows your tablet to play their favourite game! Whilst they will not be able to control the appliances once you have disabled HomeWhiz, your children might still be able to change the settings you have previously set-up.

Is it a paid service?

The application is free to download and use.

What do I need to use HomeWhiz?

  1. At least one HomeWhiz enabled product.
  2. A mobile device (iOS 9.0+ or Android 5+)
  3. The HomeWhiz application
  4. A wireless internet connection

How can I download the HomeWhiz App?

The HomeWhiz application is available on the App Store and Google Play.

Why should I buy a HomeWhiz enabled washing machine?

With a HomeWhiz-enabled washing machine you are able to monitor and control your washer via the HomeWhiz application. You can use the wizard function to easily find the best programme for your needs. You can also save your favourite programmes for future use. To make your life a little bit easier, you can activate the remote anticrease function if you're not able to remove the clothes from the machine at the end of the programme and you don't want them to sit there getting creased. HomeWhiz can help you save energy with smart energy management features. And lastly, after your wash cycle is finished, HomeWhiz can suggest the relevant programme to use on your HomeWhiz-enabled tumble dryer.

Why should I buy a HomeWhiz enabled tumble dryer?

With a HomeWhiz-enabled tumle dryer you are able to monitor and control your dryer via the HomeWhiz application. You can use the wizard function to easily find the best programme for your needs. You can also save your favourite programmes for future use. HomeWhiz can help you save energy with smart energy management features. And lastly, following your wash cycle, your HomeWhiz app can provide suggestions for the best programme settings on your HomeWhiz-enabled tumble dryer.

Can I control the appliances from two different smart devices?

It's possible for a user to operate HomeWhiz on different smart devices. After your initial setup, download the HomeWhiz mobile app to your other smart devices and login with your HomeWhiz account. You'll see the appliances you've added to your account on all your devices.

Why should I buy a HomeWhiz enabled oven?

For starters, you'll find more than 80 recipes on the HomeWhiz application that you can send to the oven with one click for easy cooking. You can also monitor and control your oven from the application and start preheating before you arrive home!

Can multiple users operate the appliances via HomeWhiz?

Yes. It's possible for multiple users to operate the same HomeWhiz appliance. The first user to setup the appliance is registered as the owner, while others are registered as users. Other users will need the Owner's permission to control the appliances.

Why should I buy a HomeWhiz enabled dishwasher?

With a HomeWhiz-enabled dishwasher you are able to monitor and control your dishwasher via the HomeWhiz application. You can use the wizard function to easily find the best programme for your needs. You can also save your favourite programmes for future use. HomeWhiz can help you save energy with smart energy management features.

How can I transfer my ownership? Can someone request ownership?

When the owner allows another account to use the appliance jointly, the new user can request ownership from the "User Linking Settings" under the "Settings" tab for each appliance. If the owner accepts the request, ownership is transferred to the new user. From "User Linking Settings" the owner can also transfer ownership without an ownership request from another user.

Why should I buy a HomeWhiz enabled refrigerator?

With a HomeWhiz-enabled fridge you are able to monitor and control your fridge via the HomeWhiz application. You can change the temperature settings or even activate the holiday mode if you've forgotten to do so before you left home!

How do I operate my smart appliances via HomeWhiz?

To use your smart appliances via the mobile application, HomeWhiz needs to be activated on your appliance. Once HomeWhiz is enabled, you can use the wizard or the manual functions on the HomeWhiz application to control your appliances. If HomeWhiz is disabled, you'll be able to monitor your devices via the mobile app but won't be able to control them. To activate or disable HomeWhiz on your washing machine, tumble dryer or dishwasher you need to tap on the button with the HomeWhiz icon. On your refrigerator you should tap on the wireless icon. On your oven, please find the HomeWhiz function in the settings menu and use the knob to turn it on.  

In which languages is HomeWhiz available?

The HomeWhiz application is available in English, German and Turkish.

Is HomeWhiz accessible for all users? Can the visually impaired use it?

HomeWhiz is designed with accessibility in mind. It's compatible with VoiceOver on iOS and Talkback on Android devices.

I can't control my appliance via HomeWhiz, why is it telling me to activate HomeWhiz?

As a security measure, the users who are physically in front of the home appliances are given priority over remote users. To use the HomeWhiz application, you need to activate HomeWhiz on your appliance. If HomeWhiz is deactivated, the appliance can only be controlled via its own panel while you can only monitor them via the mobile app.

Is it secure?

Yes, while HomeWhiz-enabled appliances are online, they are not directly accessible from the web. All communications with the appliances are carried out through our secure HomeWhiz servers, which use the Transport Layer Security (TLS) protocol. TLS is an industry standard for home appliances and also used on websites that allow financial transactions. The connection protocol inside the appliances and our mobile applications has been tested and certified by the VDE Institute and continuous testing is carried out as the application is updated. The appliances also are tested and certified according to legal requirements.

Is it safe for my children?

HomeWhiz smart home systems come with an extra layer of security. At the touch of a button, you can disable HomeWhiz and prevent remote control of your appliances. This might come in handy when your child borrows your tablet to play their favourite game! Whilst they will not be able to control the appliances once you have disabled HomeWhiz, your children might still be able to change the settings you have previously set-up.

Can it tell me when my clothes/dishes/food are ready?

Yes, once a programme is finished the application notifies you on your mobile device.

How do I use the recipe feature and can I change the temperature and duration?

The HomeWhiz application comes with more than 80 delicious recipes. After preparing the ingredients by following the directions, you can click on the "Send to oven" button to automatically send the recipe settings to the oven. The recipes come with predetermined time and temperature settings, which have been rigorously tested by professional chefs. It's not possible to change these settings on the application. However, if you want to experiment you can manually modify these settings on the oven once you start cooking. Please note that the results of your experimental cooking might differ from the expected results of the original recipe.

Can I add my own recipes to HomeWhiz?

At the moment this is not possible, please continue to enjoy over 80 recipes that are currently included with the app.

How can I preheat the oven?

By using the manual control functions of the HomeWhiz application, you can set your oven to the desired temperature.

How can I use the energy saving mode?

To save energy, input the hours during which energy use is cheaper in your district on the energy settings page relating to your appliance on the HomeWhiz application. After doing this, you can select the "Smart energy" feature while running the appliance on the HomeWhiz application. Please see the videos page for detailed information.

Can I add any programme to my favourites list?

Yes, once you start running a programme, you can add it to your favourites with the click of a button. Don't forget to name it!

What do I do with HomeWhiz when I move to another house?

If you'll be using the same wireless network in your new home, you don't have to do anything. Your appliances will work just the same as before. If you set up a new wireless network in your new home, you'll need to set up your appliances once again to introduce them to your new network.

How can I transfer the ownership of a HomeWhiz device?

From the Add/Remove Appliances page, you can select a user to transfer the ownership of an appliance. Alternatively, a user can request to be the owner of an appliance and ownership can be transferred if the current owner approves the request.

Will I have to set up my devices again in case of a power outage?

No, once the power is back on, your devices will reconnect automatically to your network.

I have lost my phone/tablet. How can I stop someone else from controlling my devices?

First of all, you should deactivate HomeWhiz on your appliances to prevent access via the HomeWhiz application. After that you should contact your service provider or phone manufacturer to locate your device and contact HomeWhiz support to disconnect your mobile device.

Do I need an account to use HomeWhiz?

Yes, you'll need to create a HomeWhiz account before you use HomeWhiz smart home technology.

What about my data privacy & security?

We do take privacy & security extremely seriously. Our application and appliances are tested and certified by VDE and you can see more detail about this on the security page. Also, you can click here to see the privacy policy and the terms and conditions.

What should I do if my appliance connectivity is always weak?

Due to the distance between your appliance and your wireless router or due to the obstacles in between (such as walls) the wireless connection might be too weak for your appliance to connect. Please check to see if the signal strength of your WiFi router is weak in the place you have installed your appliance. If the signal strength is low, you could try moving the appliance (if possible) or install a WiFi extender. If the connectivity is poor in spite of high signal strength, please contact the customer service desk for your appliance.

What should I do if the connection is lost between the app and the appliance? If I can't connect again?

If you can't control your smart appliances, follow these steps:

  1. Make sure that the internet connection of your smart device (IPAD/Iphone etc) exists and that the HomeWhiz function is enabled on your appliance.
  2. If you can't enable the HomeWhiz function check whether your appliance is connected to the network by going to the settings menu. If the WLAN is OFF, switch it to "WLAN:ON". For refrigerator products, make sure that the WiFi LED light is on.
  3. If the problem persists close and restart the HomeWhiz application.
  4. If the problem still continues, delete HomeWhiz linking and repeat initial setup.
  5. If all the operations don't solve the problem please contact the authorised service .

What happens if I change the name or the password of my wireless network?

You need to repeat initial setup settings.

How can I contact customer services?

Please check the contact page to reach the customer services desk for your country.